Effective Communication and Safeguarding Matrix for Persons with Disabilities - An employer's guide

Fri Nov 25 2022, Pratigya Rijal, Kirtan Duwal


10 types of disability declared by GoN -->  Includes Leprosy Visual Disabilities Hearing Disabilities Deafblind Disability related to voice and speech Mental or psycho-social disability Intellectual disability (learning disability) Disability associated with haemophilia Disability associated with autism Multiple disability
Physical disability Total Blind Low Vision Deaf Hard of hearing
Language 1. Nepali Language and Regional Language
2. Any other known languages 
1. Nepali Language and Regional Language
2. Any other known languages 
1. Nepali Language and Regional Language
2. Any other known languages 
1. Nepali Language and Regional Language
2. Any other known languages 
1. Nepali Language and Regional Language
2. Any other known languages 
1. Nepali Language and Regional Language
2. Any other known languages 
1. Nepali Language and Regional Language
2. Any other known languages 
1. Nepali Language and Regional Language
2. Any other known languages 
1. Nepali Language and Regional Language
2. Any other known languages 
1. Nepali Language and Regional Language
2. Any other known languages 
1. Nepali Language and Regional Language
2. Any other known languages 
1. Nepali Language and Regional Language
2. Any other known languages 
Special aid, tools and service required to appropriately share information 1. No special aid or service required 1. Braille
2. Audio
3. Unicode Nepali font in softcopy version
4. Tactile 
1. Color Contrast
2. Large font on printed document
3. Braille
4. Unicode Nepali font in softcopy version    
5. Audio
6. Magnifier
1. Sign language
2. Communication cards



1. Sign language
2. Textual information       
3. Less noisy sorrounding            
1. Braille
2. Sign Language plus touch and movement
3. Tactile 
1. No special aid or service required 1. No special aid or service required 1. Simple Text or Pictorial
2. short sentences
3. Video
4. Speech/voice recognition app
5. Text to speech app
6. Mind mapping tools  
7. Memory and time management tools
8. Visual aids with pictures and simple words
1. No special aid or service required 1. Simple Text or Pictorial
2. Video
3. Visual aids with pictures and simple words
4. Lists, schedules, timetables to create sense of order
5. Aids need to be individualised and portable so the person can take them home

1. Color Contrast
2. Nepali Language
3. Large font
4. Braille                                                        5. Unicode Nepali font in softcopy version    
6.Audio                                                         7. Simple Text or Pictorial                             8.Video                                                         9. Textual
10. Information Tactile

Medium to share Information 1. Social Media Sites
2. Virtual Conference
3. Brochure/Flyer 
4. Email
5. Company's website

1. Social Media Sites w/ text reader apps
2. Virtual Conference
3. Brochure/Flyer 
4. Email
5. Company's website

1. Social Media Sites w/ text reader apps
2. Virtual Conference
3. Brochure/Flyer 
4. Email
5. Company's website
6. Mobile phone adjustments - larger font or textphone
1. Social Media Sites
2. Virtual Conference
3. Brochure/Flyer 
4. Email
5. Company's website
6. Mobile phone SMS alert adjustments - vibration 
1. Social Media Sites
2. Virtual Conference
3. Brochure/Flyer 
4. Email
5. Company's website
6. Headphones for computer
1. Social Media Sites
2. Virtual Conference
3. Brochure/Flyer 
4. Email
5. Company's website
1. Social Media Sites
2. Virtual Conference
3. Brochure/Flyer 
4. Email
5. Company's website
6. Mobile phone SMS
7. Pocket notebooks and pen
1. Social Media Sites
2. Virtual Conference
3. Brochure/Flyer 
4. Email
5. Company's website
1. Social Media Sites
2. Virtual Conference
3. Brochure/Flyer 
4. Email
5. Company's website
6. Printing on different color paper sometimes aids people who have dyslexia
1.Social Media (eg. facebook)
2. Virtual Conference
3. Brochure/Flyer 
4. Email
5.Company's website
1.Social Media (eg. facebook)
2. Virtual Conference
3. Brochure/Flyer 
4. Email
5.Company's website
1.Social Media (eg. facebook)
2. Virtual Conference
3. Brochure/Flyer 
4. Email
5.Company's website
Additional Safeguarding requirement 1. Assessible infrastructure
2. Assessible parking area
3. Colleagues are discouraged to offer help unless they are requested to support and allow them to independently handle the situation
4. Disability friendly toilet
5. Adjustable furnitures
6. All staff orientation on safeguarding
7. All staff orientation on disability inclusive workplace
8. Respectful language during conversation
9. Orientation on complaint and feedback mechanism in the company
10. Quarterly complaint and feedback session within peers focused group
11. Hording board within the 3 foot height
12. Complaint Feedback box in accessible area and height
13. Clear emergency exit procedure
14. Peer sharing and counseling
1. Railing in staircase
2. Protection gear to avoide the sharp edges of table, chairs and other office structures
3. Special application in computer w/ accessibility feature (available free of cost)
4. Colleagues are discouraged to offer help unless they are requested to support and allow them to independently handle the situation
5. Disability friendly toilet
6. Adjustable furnitures
7. All staff orientation on safeguarding
8. All staff orientation on disability inclusive workplace
9. Respectful language during conversation
10. Orientation on complaint and feedback mechanism in the company
11. Quarterly complaint and feedback session within peers focused group
12. Hording board within the 3 foot height
13. Complaint Feedback box in accessible area and height
14. Clear emergency exit procedure
15. Peer sharing and counseling
16. Previsit and orientation of workplace premises will allow them to remember route
1. Railing in staircase
2. Assessible parking area
3. Protection gear to avoide the sharp edges of table, chairs and other office structures
4. Special application in computer w/ accessibility feature (available free of cost)
5. Colleagues are discouraged to offer help unless they are requested to support and allow them to independently handle the situation
6. Disability friendly toilet
7. Adjustable furnitures
8. All staff orientation on safeguarding
9. All staff orientation on disability inclusive workplace
10. Respectful language during conversation
11. Orientation on complaint and feedback mechanism in the company
12. Quarterly complaint and feedback session within peers focused group
13. Hording board within the 3 foot height
14. Complaint Feedback box in accessible area and height
15. Clear emergency exit procedure
16. Peer sharing and counseling
1. Assessible parking area
2. Clear indication of office rooms and departments with Signs or Pictorials
3. Availability of Sign Language Interpreter
4. Colleagues are discouraged to offer help unless they are requested to support and allow them to independently handle the situation
5. Disability friendly toilet
6. Adjustable furnitures
7. All staff orientation on safeguarding
8. All staff orientation on disability inclusive workplace
9. Respectful language during conversation
10. Orientation on complaint and feedback mechanism in the company
11. Quarterly complaint and feedback session within peers focused group
12. Hording board within the 3 foot height
13. Complaint Feedback box in accessible area and height
14. Clear emergency exit procedure
15. Peer sharing and counseling (may or may not include Sign Language Interpreter)
1. Assessible parking area
2. Clear indication of office rooms and departments with Signs or Pictorials
3. Availability of Sign Language Interpreter
4. Colleagues are discouraged to offer help unless they are requested to support and allow them to independently handle the situation
5. Disability friendly toilet
6. Adjustable furnitures
7. All staff orientation on safeguarding
8. All staff orientation on disability inclusive workplace
9. Respectful language during conversation
10. Orientation on complaint and feedback mechanism in the company
11. Quarterly complaint and feedback session within peers focused group
12. Hording board within the 3 foot height
13. Complaint Feedback box in accessible area and height
14. Clear emergency exit procedure
15. Peer sharing and counseling
16. Availability of Note Taker
1. Railing in staircase
2. Protection gear to avoide the sharp edges of table, chairs and other office structures
3. Disability friendly toilet
4. Adjustable furnitures
5. All staff orientation on safeguarding
6. All staff orientation on disability inclusive workplace
7. Availability of tactile interpreter for any kind of communication
1. Assessible infrastructure
2. Assessible parking area
3. Colleagues are discouraged to offer help unless they are requested to support and allow them to independently handle the situation
4. Disability friendly toilet
5. Adjustable furnitures
6. All staff orientation on safeguarding
7. All staff orientation on disability inclusive workplace
8. Respectful language during conversation
9. Orientation on complaint and feedback mechanism in the company
10. Quarterly complaint and feedback session within peers focused group
11. Hording board within the 3 foot height
12. Complaint Feedback box in accessible area and height
13. Clear emergency exit procedure
14. Peer sharing and counseling
1. Assessible infrastructure
2. Assessible parking area
3. Colleagues are discouraged to offer help unless they are requested to support and allow them to independently handle the situation
4. Disability friendly toilet
5. Adjustable furnitures
6. All staff orientation on safeguarding
7. All staff orientation on disability inclusive workplace
8. Respectful language during conversation
9. Orientation on complaint and feedback mechanism in the company
10. Quarterly complaint and feedback session within peers focused group
11. Hording board within the 3 foot height
12. Complaint Feedback box in accessible area and height
13. Clear emergency exit procedure
14. Peer sharing and counseling
15. Avoide speaking complex emotional topics
16. Avoide assuming
17. Avoide vague or unclear statements


1. Assessible infrastructure
2. Assessible parking area
3. Colleagues are discouraged to offer help unless they are requested to support and allow them to independently handle the situation
4. Disability friendly toilet
5. Adjustable furnitures
6. All staff orientation on safeguarding
7. All staff orientation on disability inclusive workplace
8. Respectful language during conversation
9. Orientation on complaint and feedback mechanism in the company
10. Quarterly complaint and feedback session within peers focused group
11. Hording board within the 3 foot height
12. Complaint Feedback box in accessible area and height
13. Clear emergency exit procedure
14. Peer sharing and counseling
1. Assessible infrastructure
2. Assessible parking area
3. Colleagues are discouraged to offer help unless they are requested to support and allow them to independently handle the situation
4. Disability friendly toilet
5. Adjustable furnitures
6. All staff orientation on safeguarding
7. All staff orientation on disability inclusive workplace
8. Respectful language during conversation
9. Orientation on complaint and feedback mechanism in the company
10. Quarterly complaint and feedback session within peers focused group
11. Hording board within the 3 foot height
12. Complaint Feedback box in accessible area and height
13. Clear emergency exit procedure
14. Peer sharing and counseling
1. Assessible infrastructure
2. Assessible parking area
3. Colleagues are discouraged to offer help unless they are requested to support and allow them to independently handle the situation
4. Disability friendly toilet
5. Adjustable furnitures
6. All staff orientation on safeguarding
7. All staff orientation on disability inclusive workplace
8. Respectful language during conversation
9. Orientation on complaint and feedback mechanism in the company
10. Quarterly complaint and feedback session within peers focused group
11. Hording board within the 3 foot height
12. Complaint Feedback box in accessible area and height
13. Clear emergency exit procedure
14. Peer sharing and counseling
15. Avoide speaking complex emotional topics
16. Avoide assuming
17. Avoide vague or unclear statements


1. Assessible infrastructure
2. Assessible parking area
3. Colleagues are discouraged to offer help unless they are requested to support and allow them to independently handle the situation
4. Disability friendly toilet
5. Adjustable furnitures
6. All staff orientation on safeguarding
7. All staff orientation on disability inclusive workplace
8. Respectful language during conversation
9. Orientation on complaint and feedback mechanism in the company
10. Quarterly complaint and feedback session within peers focused group
11. Hording board within the 3 foot height
12. Complaint Feedback box in accessible area and height
13. Clear emergency exit procedure
14. Peer sharing and counseling
15. Avoide speaking complex emotional topics
16. Avoide assuming
17. Avoide vague or unclear statements




   
Ensuring Gender Inclusion (Safeguarding type may depend upon disability types) 1. Prioritize equal recruitment of male and female with disability
2. Establish peer learning group where female are encouraged to lead, which will help build their confidence.
3. Ensure that all leaflets, websites etc are gender as well as disability friendly      
4. Ensure the infographic design or pictures in leaflet includes female participation
  Disclaimer: This document is produced to assist employers with no or limited knowledge about persons with disability and ways to effectively  communicate with them. The communication tools, methods and requirements may change based on environment and individual with disbiality.


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Contact Details


Location: Lalitpur - 14, Talchikhel Road, Lalitpur 44700 (Opposite of Pinnacle Academy)
Phone Number: 01-5152159
Post Box Number : 151
Email: found.info@tlmnepal.org